Business Case Development

Every project we do starts with a comprehensive discovery phase. The discovery effort reveals the critical success factors and identifies the gaps and shortcomings to be addressed. Our team performs a deep dive into the details of your organization to develop the foundation for change and identify the underlying business reasons that are driving the effort. We approach the discovery tasks below through a series of pre-set questions, interviews and workshops.

  • Goals and Objectives – A critical first step for any mission is to define the purposes to be achieved, and ensure that all involved share the same vision and commitment.
  • Current State – We examine your current business and operations processes, practices and personnel to identify gaps and establish a baseline for assessing technology readiness. We also assess your existing software and hardware infrastructure across the organization.
  • Data Collection – We provide you with a comprehensive list of data and information requests that feed into the cost/benefit analysis underlying the business case.

“UtiliWorks was instrumental in keeping all areas on track and on time throughout the three-year process…With the assistance of UtiliWorks, we have streamlines our office practices and implemented a pre-pay program to bring our service offerings into the modern era and provide the type of information today’s customers demand.”

– Darrel Caraway, Public Utility Manger, City of Ruston, LA

Business Case Analysis

The cornerstone of your feasibility study is the business case development, including the cost/benefit analysis of implementing the desired technology/system(s). The methodology includes detailed financial consideration, discussion of payback period, operational impacts and conclusions. The analysis leverages information you provide along with information and data gathered via UtiliWorks’ industry experience.

The cost/benefit analysis incorporates a number of variables: capital costs (system infrastructure, installation, professional services, etc.), operation and maintenance costs (system operator cost, licensing, staffing, public awareness campaign, etc.), and anticipated benefits. The benefits analysis identifies and quantifies the value propositions that can be realized with the successful deployment of the new technology. The hard, quantitative benefits include areas of potential operational savings, revenue enhancement and recovery of product losses.


UtiliWorks business case analyses highlight the project payback, net present value and internal rate of return in easy-to-follow dynamic charts to aid you in your decision-making.


With any technology initiative, there are numerous operational impacts that require identification, definition and planning. We work with your team early on to recognize and analyze the key operational areas/functions that will be affected, so as to eliminate any surprises in later stages of the project.
These areas include:

  • Human Resources (staffing changes, creation of new roles, etc.)
  • Policies, regulatory changes
  • Business Process Re-Design
  • Information Processing
  • Information Security


We also work with your team to develop recommended project phasing in your technology implementation program. Our methodology divides the project work into specific phases, each with its own measurable outcomes that build upon the previous phase. By utilizing gates, such as a pilot, for example, we validate that you realize the expected results and allow for entry into the next phase in the project.