Feasibility Studies & Business Case Development

Every project we do starts with a comprehensive discovery phase. The discovery effort reveals the critical success factors and identifies the gaps and shortcomings to be addressed. Our team performs a deep dive into the details of your organization to develop the foundation for change and identify the underlying business reasons that are driving the effort. We approach discovery through a series of interviews and workshops to identify:

  • Goals and Objectives – A critical first step for any mission is to define the purposes to be achieved, and ensure that all involved share the same vision and commitment.

  • Current State – We examine your current business and operations processes, practices and personnel to identify gaps and establish a baseline for assessing technology readiness. We also assess your existing software and hardware infrastructure across the organization.

  • Financial Data Collection – We provide you with a comprehensive list of data and information requests that feed into the cost/benefit analysis underlying the business case. This information also helps to inform the scope and phasing of the project moving forward.


The cornerstone of your feasibility study is the business case, including the cost-benefit analysis of implementing the desired technology/system(s). Our methodology includes detailed financial consideration, discussion of payback period, operational impacts, staffing, and risks. The analysis leverages information you provide, along with information and data gathered via UtiliWorks’ industry experience.

Our proprietary cost-benefit model takes into account a number of critical factors, including growth and sensitivity, to provide a conservative range of anticipated outcomes for your project. This model incorporates a number of variables: capital costs (system infrastructure, installation, professional services, etc.), operation and maintenance costs (system operator cost, licensing, staffing, public awareness campaign, etc.), and anticipated benefits. The benefits analysis identifies and quantifies the value propositions that can be realized with the successful deployment of new technologies or systems, as well as qualitative or “soft” benefits that improve your organization and your customers’ level of service.

Every client’s needs are different, and our business case methodology is robust and dynamic enough to fit the needs of any organization. We believe that the ideal business case is not only a financial justification for city managers or governing officials, but it is also vital to assist in budgetary planning, staffing allocation, internal messaging, and public outreach.

Example Cost-Benefit Analysis for a 20-Year AMI Project

Example Cost-Benefit Analysis for a 20-Year AMI Project

Example Capital Outlay for a 60-Month AMI Project Deployment

Example Capital Outlay for a 60-Month AMI Project Deployment

Example Financial Metric and Sensitivity Analysis for an AMI Project

Example Financial Metric and Sensitivity Analysis for an AMI Project


With any technology initiative, there are numerous operational impacts that require identification, definition and planning. We work with your team early on to recognize and analyze the key operational areas/functions that will be affected, so as to eliminate any surprises in later stages of the project.
These areas include:

  • Human Resources (staffing changes, creation of new roles, etc.)

  • Policies, regulatory changes

  • Business Process Re-Design

  • Information Processing

  • Information Security


We also work with your team to develop recommended project phasing in your technology implementation program. Our methodology divides the project work into specific phases, each with its own measurable outcomes that build upon the previous phase. By utilizing gates, such as a pilot, for example, we validate that you realize the expected results and allow for entry into the next phase in the project.